Terms & Conditions

Last Updated: 01 October 2026

1. Acceptance of These Terms

By accessing, browsing or using this website, creating an account, placing an order or purchasing any product through the website, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy and Return, Refund & Cancellation Policy.

If you do not agree with any part of these Terms, please do not use the website or place an order through it.

2. About VAG BRAND

VAG BRAND is the consumer-facing brand operated by VEDICAMRIT GREENS PRIVATE LIMITED.

3. Website Use

You agree to use this website only for lawful purposes and in a manner that does not violate applicable laws, regulations or the rights of VAG BRAND or any third party.

You must not attempt to interfere with the operation, security or availability of the website or use the website for fraudulent, abusive, unauthorized or unlawful activities.

4. Customer Account

Certain website features may require you to create an account or provide customer information.

You are responsible for providing accurate information and for keeping your account credentials confidential. You should notify us promptly if you believe your account has been accessed without authorization.

We may suspend or restrict an account where reasonably necessary to protect the website, customers, payment systems or business from fraud, misuse or unauthorized activity.

5. Product Information

We make reasonable efforts to display product names, descriptions, images, specifications, quantities and other information accurately.

However, actual product packaging, colour, appearance, dimensions or other visual characteristics may vary from website images due to packaging updates, photography, screen settings or manufacturer changes.

Customers should read the product label, packaging, ingredients, directions, warnings and other information supplied with the product before use.

6. Product Claims and Health Information

Product information displayed on the website is provided for informational and product-description purposes and should not be interpreted as a substitute for professional medical advice, diagnosis or treatment.

Customers should follow the instructions, warnings and usage information appearing on the applicable product packaging or label.

Where a product is subject to specific regulatory, dietary, wellness, Ayurvedic or other applicable requirements, customers should use the product only in accordance with the applicable label, directions and legal requirements.

VAG BRAND does not represent that every product is suitable for every individual. If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have any other concern regarding product use, seek appropriate professional advice before use.

7. Product Availability

Products displayed on the website are subject to availability.

We reserve the right to limit quantities, discontinue products, temporarily suspend availability or update product information when reasonably necessary.

If an ordered product becomes unavailable after an order has been placed, we may contact the customer regarding an appropriate resolution, including cancellation and applicable refund.

8. Pricing

Product prices displayed on the website are shown in Indian Rupees unless otherwise stated.

Prices, discounts, offers and product availability may be changed or withdrawn without prior notice, subject to applicable law.

The applicable price at the time an order is successfully placed will generally be the price used for that order, subject to correction of obvious pricing or technical errors.

9. Taxes and Applicable Charges

Applicable taxes, duties, shipping charges or other charges, where required, will be displayed or communicated as applicable to the relevant transaction.

Any applicable tax treatment may depend on the nature of the product, customer location, applicable law and the business’s tax registration status.

10. Orders

Placing an order through the website constitutes a request to purchase the selected product or products.

An order may be subject to verification before acceptance and fulfilment. We reserve the right to cancel or decline an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, product unavailability, incomplete information or other legitimate operational or compliance reasons.

11. Order Confirmation

After an order is successfully submitted, customers may receive an order confirmation through the contact information provided during checkout.

An order confirmation does not necessarily guarantee final fulfilment where subsequent verification identifies an issue affecting the order.

12. Payment

Payments may be processed through third-party payment gateways and payment service providers made available on the website.

Customers must provide valid payment information and must be authorized to use the selected payment method.

We do not request customers to disclose their UPI PIN, card PIN, banking password or OTP to our customer-support personnel.

A successful payment transaction does not override our order verification, availability or fulfilment procedures.

13. Payment Security

Payment transactions may be processed by authorized third-party payment service providers using their own security infrastructure.

Customers should use only the payment options presented through the official VAG BRAND website and should never share payment credentials, OTPs, PINs or passwords with any person claiming to represent VAG BRAND.

14. Shipping and Delivery

Orders are processed and shipped according to our Shipping & Delivery Policy.

Delivery timelines are estimates and may vary depending on destination, courier availability, weather, public holidays, logistics conditions, remote locations and circumstances outside our reasonable control.

Customers should provide a complete and accurate delivery address and active contact number to avoid delivery problems.

15. Returns, Refunds and Cancellation

Returns, refunds and order cancellations are governed by our Return, Refund & Cancellation Policy.

Customers should review that policy before placing an order.

Refunds, where approved, may be processed through the applicable payment method or other permitted method according to the relevant transaction and payment-service-provider procedures.

16. Damaged, Incorrect or Missing Products

If an order arrives damaged, incorrect or incomplete, customers should contact our support team within the period specified in our Return, Refund & Cancellation Policy and provide the requested order details and supporting information.

Where appropriate, we may request photographs, an unboxing video, packaging details, delivery information or other reasonable evidence necessary to investigate the issue.

17. Intellectual Property

Unless otherwise stated, the website design, text, graphics, logos, brand elements, product images, page layouts, videos, content and other materials made available through the website are owned by or licensed to VEDICAMRIT GREENS PRIVATE LIMITED or its relevant licensors.

No part of the website may be copied, reproduced, modified, distributed, published, commercially exploited or reused without appropriate authorization, except where permitted by applicable law.

18. User-Submitted Content

If customers submit reviews, feedback, photographs, comments or other content through the website, they should ensure that such content is lawful, accurate and does not infringe the rights of another person.

We may moderate, remove or decline to publish content that is unlawful, abusive, misleading, defamatory, fraudulent, offensive or otherwise inappropriate for the website.

19. Prohibited Activities

You must not use the website to:

• Commit or facilitate fraud or any unlawful activity.
• Attempt to gain unauthorized access to the website or its systems.
• Introduce malware, malicious code or harmful software.
• Interfere with website operation or security.
• Use another person’s account or payment method without authorization.
• Submit false, misleading or fraudulent information.
• Attempt to misuse discounts, promotions, coupons or payment systems.

20. Website Availability

We aim to keep the website available and functioning properly, but continuous or uninterrupted availability cannot be guaranteed.

Website access may occasionally be interrupted because of maintenance, updates, technical failures, hosting issues, network problems, cybersecurity incidents or circumstances beyond our reasonable control.

21. Third-Party Services and Links

The website may contain links, integrations or services provided by third parties, including payment gateways, logistics providers, analytics providers and social media platforms.

Third-party services are governed by their own terms and privacy policies. VAG BRAND is not responsible for the independent policies or practices of third-party service providers.

22. Disclaimer

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that every website function will always be uninterrupted, error-free or available at all times.

Nothing in these Terms is intended to exclude or limit any consumer right or legal protection that cannot lawfully be excluded or limited.

23. Limitation of Liability

To the extent permitted by applicable law, VAG BRAND and VEDICAMRIT GREENS PRIVATE LIMITED shall not be responsible for losses arising solely from circumstances beyond our reasonable control, including third-party service failures, courier delays, network interruptions, force majeure events or unauthorized access caused by circumstances outside our reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

24. Force Majeure

We shall not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, governmental restrictions, strikes, transportation disruptions, internet or infrastructure failures, epidemics, civil disturbances or other comparable events.

25. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices or applicable legal requirements.

Updated Terms will be published on this page with a revised “Last Updated” date. Continued use of the website after an update may constitute acceptance of the updated Terms to the extent permitted by applicable law.

26. Governing Law

These Terms shall be interpreted in accordance with the applicable laws of India, subject to applicable consumer-protection and other mandatory legal provisions.

Any dispute shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant matter, subject to applicable law.

27. Customer Support