VAG BRAND Return & Refund Policy
Our commitment to 100% genuine herbal freshness, customer happiness, and hassle-free returns.
7-Day Return Window
Request a replacement or return within 7 calendar days from the date of confirmed delivery.
Damaged / Wrong Item
Instant free replacement dispatched if you receive a damaged parcel or incorrect variant.
Fast 5-7 Day Refund
Refunds credited directly to your original payment method or bank account via NEFT/UPI.
How to Request a Replacement or Refund
- Step 1: Contact Customer Care — Reach out via WhatsApp or email with your Order Number.
- Step 2: Share Photographs — For broken seals or transit damage, share 1-2 photos of the box and batch label.
- Step 3: Doorstep Reverse Pickup — Bigship courier partner will arrange a free reverse pickup from your home.
- Step 4: Swift Resolution — Upon hub verification, replacement is dispatched or refund is credited.