Frequently Asked Questions (Shipping & Delivery)
Quick answers to common questions about fulfillment, courier tracking, and delivery timelines.
You can track your order using the Order Tracking page by entering either your WooCommerce Order Number (from your confirmation email) or your 10-14 digit courier AWB number.
Metro cities typically arrive in 2-4 business days. Regional and non-metro cities take 4-6 business days. Rural or special coverage areas may take up to 7 business days.
Yes! As long as your order has not been dispatched to the courier, you can cancel it directly through the Cancellation Policy page or My Account > Orders.
Our courier partners attempt delivery up to 3 times on consecutive working days. You will receive an SMS/call prior to each attempt to reschedule if required.
Please refuse delivery if the tamper-evident tape is broken. If accepted, take a photo immediately and report it to our customer support desk within 24 hours for a free replacement.
Yes, live shipping rates are calculated directly from Bigship Direct multi-courier network during checkout based on your delivery pincode and total parcel weight.