Privacy Policy

Last Updated: 01 October 2026

1. About This Privacy Policy

This Privacy Policy explains how VEDICAMRIT GREENS PRIVATE LIMITED, operating its consumer-facing brand VAG BRAND, collects, uses, stores, protects and, where necessary, shares information obtained through our website and related customer services.

By accessing or using our website, creating an account, submitting an enquiry, placing an order or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

Depending on how you use our website, we may collect the following categories of information:

• Identity Information: name, username and other information that you voluntarily provide.
• Contact Information: mobile number, email address, WhatsApp contact details and other communication information.
• Order Information: products purchased, order number, order date, order status, delivery information and related transaction details.
• Billing and Shipping Information: billing address, shipping address and other information necessary to fulfil an order.
• Account Information: login credentials, account preferences and information associated with your VAG BRAND account.
• Communication Information: information you provide when you contact customer support, submit an enquiry or communicate with us through available channels.
• Technical Information: IP address, browser type, device information, operating system, approximate usage information, referring pages and website interaction data where technically available.
• Cookie Information: information collected through cookies and similar technologies used to operate and improve the website.

3. How We Collect Information

We may collect information when you:

• Visit or browse our website.
• Create or update an account.
• Place an order or request a service.
• Subscribe to communications or updates.
• Contact customer support.
• Submit an enquiry or feedback form.
• Interact with our website through cookies, analytics or similar technologies.

4. How We Use Your Information

We may use the information collected for legitimate business and operational purposes, including:

• To create and manage customer accounts.
• To process and fulfil orders.
• To arrange shipping and delivery.
• To process refunds, cancellations, returns and customer requests.
• To provide customer support and respond to enquiries.
• To communicate order confirmations, shipping updates and service notifications.
• To maintain website security and prevent fraud, abuse or unauthorized activity.
• To improve our website, products, services and customer experience.
• To comply with applicable legal, regulatory and accounting requirements.

5. Payment Information

Payments made through our website may be processed by third-party payment service providers or payment gateways.

Payment information such as card, UPI, net banking or other payment credentials may be processed directly by the applicable payment service provider according to its own privacy policy, security procedures and terms.

Unless specifically stated otherwise, VAG BRAND does not intentionally store complete payment card numbers, CVV numbers, UPI PINs or banking passwords on its own website servers.

6. Payment Gateway and Service Providers

To operate our online store, we may use third-party service providers for payment processing, website hosting, analytics, communication, shipping, logistics, customer support, security and other operational services.

Such service providers may process information only to the extent reasonably necessary to provide their respective services and subject to their applicable terms, privacy policies and security practices.

7. Shipping and Delivery Information

To fulfil an order, we may share necessary customer information such as the recipient’s name, phone number and delivery address with logistics and delivery partners.

We share only information reasonably necessary for order fulfilment, shipment tracking and delivery-related communication.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain login sessions, support shopping-cart functions, improve website performance, understand website usage and enhance security.

You may be able to control or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality of certain parts of the website.

9. Analytics and Website Performance

We may use analytics and performance technologies to understand how visitors use our website, identify technical problems, measure website performance and improve our services.

Such technologies may collect technical or usage information in accordance with the applicable service provider’s privacy policy.

10. Marketing and Communications

Where permitted and where applicable, we may use your contact details to send service-related communications, order updates, offers, announcements or other information about VAG BRAND.

Promotional communications may include an option to unsubscribe or otherwise stop receiving non-essential marketing communications.

11. When We May Share Information

We do not sell your personal information as a product to third parties. We may share information where reasonably necessary with:

• Payment processors and payment gateway providers.
• Courier, logistics and delivery partners.
• Website hosting, technology and security service providers.
• Customer support and communication service providers.
• Professional advisors, where reasonably necessary.
• Government authorities, regulators, courts or law-enforcement authorities where required by applicable law.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet transmission, website, database or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, absolute security cannot be guaranteed.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention, legal compliance and legitimate business requirements.

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal and regulatory requirements.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social media platforms, logistics services or other external services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing information to it.

15. Children’s Privacy

Our website is intended for general customers and is not knowingly designed to collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action where required.

16. Your Information and Requests

Subject to applicable law, you may contact us regarding information associated with your account or interactions with VAG BRAND, including requests relating to correction or updating of inaccurate information.

We may need to verify your identity before acting on certain requests in order to protect customer information and prevent unauthorized access.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date. You are encouraged to review this page periodically.

18. Business and Legal Information

19. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the official contact details below.