VAG BRAND – SHIPPING & DELIVERY POLICY

Effective Date: June 2026

Welcome to VAG BRAND, a brand owned and operated by VEDICAMRIT GREENS PRIVATE LIMITED.

This Shipping & Delivery Policy explains how orders are processed, packed, shipped and delivered for products purchased through VAG BRAND.

Website: https://vagbrand.com

By placing an order with VAG BRAND, you agree to this Shipping & Delivery Policy.

1. ORDER PROCESSING

All orders are subject to verification and acceptance by VAG BRAND.

Orders are generally processed after:

Successful payment confirmation
Verification of customer information
Product availability confirmation
Compliance review where applicable

Order processing times may vary depending on product availability, order volume and operational requirements.

2. SHIPPING COVERAGE

VAG BRAND may provide shipping services across:

India
Selected International Locations (if available)
Distributor Networks
Franchise Networks
Wholesale Channels
Retail Business Channels

Shipping availability may vary based on location and serviceability.

3. DELIVERY PARTNERS

VAG BRAND may use third-party logistics and courier providers for deliveries.

Delivery partners may include national, regional and international courier companies depending upon destination and availability.

Courier partners may be changed at any time without prior notice.

4. DELIVERY TIMELINES

Estimated delivery times may vary based on:

Customer location
Courier availability
Weather conditions
Government restrictions
Public holidays
Operational factors

Typical delivery timelines are estimates only and should not be considered guaranteed delivery commitments.

5. SHIPPING CHARGES

Shipping charges may depend upon:

Product weight
Package dimensions
Delivery location
Courier rates
Promotional offers
Order value

Applicable shipping charges will be displayed during checkout whenever applicable.

6. FREE SHIPPING OFFERS

VAG BRAND may offer free shipping promotions from time to time.

Such offers may:

Be limited to selected products
Be limited to selected locations
Have minimum order requirements
Be modified or withdrawn without notice

7. ORDER TRACKING

Where available, customers may receive:

Tracking numbers
Courier updates
Shipping notifications
Delivery status updates

Tracking information may take time to become active after dispatch.

8. DELIVERY ADDRESS RESPONSIBILITY

Customers are responsible for providing:

Correct name
Complete address
Valid mobile number
Accurate postal code
Correct delivery details

VAG BRAND shall not be responsible for delays, losses or failed deliveries caused by incorrect information provided by customers.

9. FAILED DELIVERY ATTEMPTS

If delivery cannot be completed due to:

Incorrect address
Customer unavailability
Refusal to accept delivery
Unreachable contact details

the shipment may be returned, delayed or cancelled.

Additional shipping charges may apply for re-dispatch requests.

10. DELIVERY CONFIRMATION

A delivery shall be considered completed when:

The shipment is delivered to the provided address; or
Accepted by the customer; or
Accepted by an authorized person at the delivery location.

Responsibility for the shipment may transfer upon successful delivery.

11. DELAYED DELIVERIES

Delivery delays may occur due to:

Natural disasters
Floods
Storms
Pandemics
Government restrictions
Transportation disruptions
Courier issues
Technical failures
High order volume

VAG BRAND shall not be liable for delivery delays beyond its reasonable control.

12. DAMAGED SHIPMENTS

If a package appears damaged at delivery:

Customers should record photos or videos immediately.
Customers should report the issue within 48 hours.
Order details should be provided for verification.

Claims submitted after the reporting period may be rejected.

13. LOST SHIPMENTS

If a shipment is confirmed lost during transit, VAG BRAND may, at its sole discretion:

Arrange replacement
Provide store credit
Issue refund
Offer an alternative resolution

All claims are subject to investigation.

14. PARTIAL DELIVERIES

Where operationally necessary, orders may be shipped in multiple packages.

Customers may receive products separately based on:

Stock availability
Warehouse location
Shipping limitations

15. BULK, WHOLESALE, DISTRIBUTOR AND FRANCHISE ORDERS

Orders placed by:

Distributors
Dealers
Retailers
Stockists
Franchise Partners
Wholesale Customers

may be subject to separate shipping arrangements, logistics agreements and commercial terms.

Standard retail shipping timelines may not apply.

16. INTERNATIONAL SHIPPING

Where international shipping is available:

Customers shall be responsible for:

Customs duties
Import taxes
Local charges
Regulatory compliance
Documentation requirements

VAG BRAND shall not be responsible for delays caused by customs authorities or local regulations.

17. DELIVERY RESTRICTIONS

Certain products may not be deliverable to all locations due to:

Regulatory requirements
Courier limitations
Product restrictions
Local laws

VAG BRAND reserves the right to refuse shipment to any location.

18. FORCE MAJEURE

VAG BRAND shall not be liable for shipping delays, failures or interruptions resulting from:

Natural disasters
Fire
Flood
Earthquake
Pandemic
War
Civil disturbance
Government actions
Internet failures
Transportation disruptions
Events beyond reasonable control

19. LIMITATION OF LIABILITY

To the maximum extent permitted by law, VAG BRAND shall not be liable for:

Indirect losses
Consequential losses
Business losses
Loss of opportunity
Courier delays
Third-party logistics failures
Customer-provided incorrect information

Maximum liability, if any, shall not exceed the actual amount paid for the concerned order.

20. POLICY UPDATES

VAG BRAND reserves the right to modify, update or replace this Shipping & Delivery Policy at any time without prior notice.

Updated versions shall become effective immediately upon publication on: vagbrand.com

21. CONTACT INFORMATION

VEDICAMRIT GREENS PRIVATE LIMITED

VAG BRAND

Registered Office:

00 Main Road, Hafizganj,

Bareilly, Uttar Pradesh – 243407,

India

Website: vagbrand.com

Email: support@vagbrand.com

For shipping, dispatch and delivery related assistance, customers may contact VAG BRAND through the official communication channels available on the website.