VAG BRAND – REFUND & CANCELLATION POLICY
Effective Date: June 2026
Welcome to VAG BRAND, a brand owned and operated by VEDICAMRIT GREENS PRIVATE LIMITED.
This Refund & Cancellation Policy explains the conditions under which orders may be cancelled and refunds may be issued for products purchased through our website, mobile platforms, social media channels, WhatsApp orders, franchise stores, distributors, retailers, wholesalers, marketplaces and other authorized sales channels.
Website: https://vagbrand.com
By placing an order with VAG BRAND, you agree to this Refund & Cancellation Policy.
1. ORDER CANCELLATION
Customers may request order cancellation only before the order has been processed, packed or dispatched.
Once an order has been packed, shipped or handed over to a courier partner, cancellation requests may not be accepted.
VAG BRAND reserves the right to approve or reject any cancellation request at its sole discretion.
2. COMPANY CANCELLATION RIGHTS
VAG BRAND reserves the right to cancel any order in situations including but not limited to:
- Product unavailability
- Incorrect pricing
- Technical errors
- Payment verification failure
- Suspected fraud
- Incomplete customer information
- Regulatory restrictions
- Force majeure events
- Courier service limitations
In such cases, eligible payments received may be refunded according to this policy.
3. NON-CANCELLABLE ORDERS
The following orders may not be eligible for cancellation:
- Dispatched orders
- Delivered orders
- Customized products
- Promotional products
- Clearance sale products
- Special campaign products
- Products purchased under limited-time offers
- Bulk orders
- Wholesale orders
- Distributor orders
- Franchise orders
- Business-to-Business (B2B) orders
4. REFUND ELIGIBILITY
Refund requests may be considered only under the following circumstances:
- Wrong product delivered
- Damaged product received
- Manufacturing defect verified by VAG BRAND
- Product lost during transit
- Order cancelled and approved before dispatch
- Duplicate payment received
All refund requests are subject to verification and approval by VAG BRAND.
5. NON-REFUNDABLE SITUATIONS
Refunds shall generally not be available in the following cases:
- Change of mind
- Personal dislike of product
- Individual expectation mismatch
- Failure to read product details before purchase
- Incorrect order placed by customer
- Incorrect address provided by customer
- Delay caused by courier companies
- Refusal to accept delivery
- Product used after delivery
- Product partially consumed
- Product opened after delivery
- Allergic reactions due to undisclosed conditions
- Failure to follow product usage instructions
6. AYURVEDIC, HERBAL AND WELLNESS PRODUCTS
Since VAG BRAND deals in Ayurvedic, Herbal, Wellness, Personal Care and related products, individual results may vary from person to person.
No refund shall be issued merely because:
- Expected results were not achieved
- Results appeared slower than expected
- Customer assumptions differed from actual outcomes
- Product performance varied between individuals
VAG BRAND does not guarantee identical results for all users.
7. DAMAGED PRODUCT CLAIMS
If a customer receives a damaged product, the customer must:
- Notify VAG BRAND within 48 hours of delivery.
- Provide clear photographs or videos.
- Provide order details.
- Cooperate during verification.
Failure to report within the specified period may result in rejection of the claim.
8. MISSING PRODUCT CLAIMS
If any item is missing from an order, the customer must notify VAG BRAND within 48 hours of delivery.
VAG BRAND may investigate the matter before approving any replacement or refund.
9. RETURN APPROVAL
Return requests are subject to approval.
VAG BRAND reserves the right to:
- Approve returns
- Reject returns
- Request additional evidence
- Arrange reverse pickup where available
Return approval does not automatically guarantee a refund.
10. REFUND PROCESS
Once a refund is approved, VAG BRAND may process the refund through:
- Original payment method
- Bank transfer
- UPI transfer
- Other approved methods
The refund timeline may vary depending upon:
- Banking systems
- Payment gateways
- Financial institutions
- Technical processing requirements
11. REFUND AMOUNT
Approved refunds may be subject to deductions including:
- Shipping charges
- Return shipping charges
- Payment gateway charges
- Handling charges
- Other applicable deductions permitted by law
The final refund amount shall be determined by VAG BRAND after verification.
12. REPLACEMENT POLICY
In eligible situations, VAG BRAND may provide:
- Product replacement
- Product exchange
- Store credit
- Partial refund
- Full refund
The final resolution shall be determined solely by VAG BRAND.
13. BULK, WHOLESALE, DISTRIBUTOR AND FRANCHISE ORDERS
Orders placed by:
- Distributors
- Dealers
- Retailers
- Stockists
- Franchise Partners
- Wholesale Customers
may be governed by separate agreements.
Such orders may not qualify for standard retail refund policies.
14. DIGITAL SERVICES
Any fees paid for:
- Franchise applications
- Distributor applications
- Business registrations
- Promotional programs
- Referral programs
- Training programs
- Consultancy services
- Digital services
shall generally be non-refundable unless otherwise agreed in writing.
15. FRAUD PREVENTION
VAG BRAND reserves the right to reject refund requests where:
- Fraud is suspected
- False claims are made
- Manipulated evidence is submitted
- Abuse of refund policy is detected
Legal action may be taken where necessary.
16. LIMITATION OF LIABILITY
VAG BRAND shall not be liable for:
- Indirect losses
- Consequential losses
- Business losses
- Opportunity losses
- Personal expectations
- Product misuse
- Delayed deliveries caused by third parties
Maximum liability, if any, shall not exceed the amount actually paid by the customer for the concerned order.
17. POLICY MODIFICATION
VAG BRAND reserves the right to modify, update or replace this Refund & Cancellation Policy at any time without prior notice.
Updated versions shall become effective immediately upon publication on:
18. CONTACT INFORMATION
VEDICAMRIT GREENS PRIVATE LIMITED
VAG BRAND
Registered Office:
00 Main Road, Hafizganj,
Bareilly, Uttar Pradesh – 243407,
India
Website: vagbrand.com
Email: support@vagbrand.com
For refund, return or cancellation related assistance, customers may contact VAG BRAND through the official communication channels available on the website.